Data Security

Updated: January 14, 2020

Our datacenters are co-located with one of the most respected datacenter facility providers in the world. We leverage all of the capabilities of these providers including physical security and environmental controls to secure our infrastructure from physical threat or impact.  Security controls provided by our datacenter facilities includes but is not limited to:

  • 24/7 Physical security
  • Physical entry restrictions to the property and the facility
  • Physical entry restrictions to our co-located datacenter within the facility
  • Full CCTV coverage externally and internally for the facility
  • Biometric readers
  • Facilities are unmarked as to not draw attention from the outside
  • Battery and generator backup
  • Generator fuel carrier redundancy
  • Secure loading zones for delivery of equipment

Information Officer’s infrastructure is secured through a defense-in-depth layered approach. Access to the management network infrastructure is provided through dedicated authentication points which restrict network-level access to infrastructure based on job function utilizing the principle of least privilege. All access to the ingress points are closely monitored, and are subject to stringent change control mechanisms.

Systems are protected through key-based authentication and access is limited by Role-Based Access Control (RBAC). RBAC ensures that only the users who require access to a system are able to login. We consider any system which houses customer data that we collect, or systems which house the data customers store with us to be of the highest sensitivity. As such, access to these systems is extremely limited and closely monitored.

Additionally, hard drives and infrastructure are securely erased before being decommissioned or reused to ensure that your data remains secure.

Systems controlling the management network at Information Officer log to our centralized logging environment to allow for performance and security monitoring. Our logging includes system actions as well as the logins and commands issued by our system administrators.

Information Officer’s Security team utilizes monitoring and analytics capabilities to identify potentially malicious activity within our infrastructure. User and system behaviors are monitored for suspicious activity, and investigations are performed following our incident reporting and response procedures.

The security and data integrity of customer VMs is of the utmost importance at Information Officer. As a result, our technical support staff do not have access to the backend hypervisors where virtual servers reside nor direct access to the NAS/SAN storage systems where snapshots and backup images reside. Only select engineering teams have direct access to the backend hypervisors based on their role.

Snapshots and Backups are stored on an internal non-publicly visible network on NAS/SAN servers.  Customers cannot directly manage where their snapshots and backups are stored.